FAQ

When can I expect my order?
To keep our prices as low as possible, Your Mono ships products directly from our manufacturers and suppliers. Orders take 1–3 business days (Monday to Friday) to process. Orders placed before 5:00 pm (AEST) are processed the same business day.

Average delivery time within Australia is [7–12] business days. Once your order has shipped, you'll receive a confirmation email with your tracking number.

How much does shipping cost?
We offer free shipping on all orders over $50 AUD within Australia. For orders under $50, shipping costs are calculated at checkout.

How can I pay for my order?
All payments are processed securely. We accept:
Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal [, Afterpay]

My order arrived damaged or I received the wrong item. What should I do?
Please contact us at support@yourmono.com as soon as possible and include photos of the damaged or incorrect item. Please do not return the item before sending us photos. Once we've reviewed your claim, we'll send you a free replacement or a full refund.

What if an item doesn't fit or I've changed my mind?
Contact us at support@yourmono.com within 30 days of receiving your order and we'll help you find the best solution. For change-of-mind returns, return shipping costs are the customer's responsibility. Items must be unworn, unwashed and in their original condition with tags attached.

Can I exchange my order?
We don't offer direct exchanges. Simply return the original item and place a new order for the item you'd like.

Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you're entitled to a replacement or a refund.

Contact Us
Email: support@yourmono.com
Customer Service Hours (AEST): Monday – Friday: 9:00 am – 5:00 pm | Saturday – Sunday: 10:00 am – 2:00 pm
We aim to respond to all emails within 24 hours.