Privacy Policy

Protecting Your Privacy
Your Mono ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect your data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We never sell or rent your personal information.

Information We Collect
When you browse our website, create an account or place an order, we may collect:
Your name, shipping and billing address, email address and phone number; order and payment details; and technical information such as your IP address, browser type and device information.

Payments are processed securely by trusted third-party payment providers (e.g. Shopify Payments, PayPal). We do not store your full card details.

How We Use Your Information
We use your personal information to:
Process and deliver your orders; communicate with you about your orders and enquiries; improve our website and shopping experience; and send marketing emails if you have opted in.

Sharing Your Information
We only share your information with third parties when it's needed to provide our services, such as payment processors, shipping and fulfilment partners, and our e-commerce platform. These partners are required to protect your data and may only use it for the purposes we specify.

Overseas Disclosure
Some of our service providers may store or process your data outside Australia. We take reasonable steps to ensure your information is protected in line with this policy and Australian privacy law.

Cookies
We use cookies to keep our website working properly, analyse traffic and improve your experience. You can disable cookies in your browser settings, but some parts of the website may not work properly.

Marketing Emails
We may send you order updates, promotions and newsletters. You can unsubscribe from marketing emails at any time using the link in each email.

Your Rights
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request or a privacy complaint, contact us at support@yourmono.com. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Data Security
We take reasonable measures to protect your personal information from misuse, loss and unauthorised access.

Changes to This Policy
We may update this policy from time to time. Changes take effect once published on this page.

Contact Us
Store Name: Your Mono
Email: support@yourmono.com
Customer Service Hours (AEST): Monday – Friday: 9:00 am – 5:00 pm | Saturday – Sunday: 10:00 am – 2:00 pm
We aim to respond to all emails within 24 hours.